At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service at arenaflex. If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a diverse network of people driven by our shared ambition to shape a better future. At arenaflex, we believe in the power of collaboration, innovation, and creativity to drive impact and make a meaningful difference in the world.
**What You'll Be Doing**
As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, sales, and upselling opportunities. Your primary focus will be on resolving customer concerns, educating customers on device-related inquiries, and providing targeted recommendations to enhance their experience. You'll also serve as a brand ambassador, advocating for customers and highlighting the benefits of arenaflex's products and services.
**Key Responsibilities:**
* Handle and resolve customer concerns through first-contact resolution, while educating customers on device-related inquiries.
* Turn every contact into a sell or save opportunity with a premium experience, ensuring customer loyalty to arenaflex.
* Embrace the Service Plus mindset by resolving customer concerns and future concerns, providing an exceptional experience through discovery and targeted recommendations.
* Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue.
* Serve as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that arenaflex has to offer through our products and services.
* Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
* Identify plans and services that would suit customer needs to prevent future contacts.
**Where You'll Be Working**
You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located within the contiguous United States, with a dedicated quiet and private workspace. You'll also need to meet the following home office requirements:
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
* A dedicated quiet and private workspace.
* Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
* The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**What We're Looking For**
To be successful in this role, you'll need:
* A Bachelor's degree or one or more years of customer service experience.
* One or more years of sales experience.
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
* A strong sales acumen with a track record of meeting or exceeding revenue goals.
* The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
* The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
* Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.
**Even Better If You Have:**
* A degree.
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
* Experience troubleshooting hardware, software, applications, network, and device issues.
* Experience promoting and upselling products or services.
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Experience Champion II, you'll have access to:
* Ongoing training and development opportunities to enhance your customer service and sales skills.
* Regular feedback and coaching to help you achieve your goals and improve your performance.
* Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
* A collaborative and inclusive work environment that encourages open communication, creativity, and innovation.
**Work Environment and Company Culture Highlights**
At arenaflex, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusivity and respect. We're committed to creating a work environment that's collaborative, innovative, and empowering, where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
**Compensation, Perks, and Benefits**
As a Customer Experience Champion II, you'll receive a competitive salary and benefits package, including:
* A comprehensive benefits package, including medical, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional development and growth.
* A collaborative and inclusive work environment.
**How to Apply**
If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!