Join blithequark's Customer Service Team and Make a Difference in the Lives of Florida's Medical Marijuana Patients
"Customer service is the new marketing, it's what differentiates one business from another." - Jay Baer
At blithequark, we are committed to providing the best customer service in the industry to Florida's medical marijuana patients. As a rapidly growing company, we are looking for dedicated individuals to join our Customer Service team and help us maintain our reputation for delivering personalized, human experiences.
About blithequark and the Industry
blithequark is a leading company in the cannabis industry, dedicated to improving the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
The cannabis industry is rapidly evolving, and blithequark is at the forefront of this change. As a Customer Care Representative, you will be part of a team that is shaping the future of the industry and making a positive impact on the lives of our patients.
Key Responsibilities
- Provide superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community via phone, chat, or email.
- Navigate multiple software and communication platforms to provide support and resolve patient inquiries.
- Demonstrate professional telephone and chat etiquette, ensuring a positive and empathetic experience for patients.
- Coordinate with other departments as needed to ensure seamless patient experiences.
- Place delivery orders on behalf of qualified Florida medical patients and assist with existing orders, including changes, cancellations, and rescheduling.
- Maintain comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, as well as best practices for personnel.
- Adhere to all state-mandated policies, including HIPAA compliance, to ensure confidentiality and regulatory adherence.
Essential and Preferred Qualifications
To succeed as a Customer Care Representative at blithequark, you will need:
- A genuine passion for helping others and a patient-centric approach.
- The ability to adapt to changes in policy and procedure, both at a company and industry level.
- Attention to detail and effective documentation skills.
- Excellent communication skills, including verbal and written communication.
- Critical thinking, proactive problem-solving, and time management skills.
- Discretion and confidentiality are essential attributes.
- Ability to work weekends and holidays as scheduled.
- Minimum six months of experience working in cannabis retail or customer service.
Skills and Competencies
To excel in this role, you will need to possess:
- Impartial service and support skills, with the ability to remain neutral in patient interactions.
- Organizational and initiative skills, with the ability to prioritize tasks and manage multiple interactions.
- Effective communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
- Critical thinking and problem-solving skills, with the ability to resolve complex patient issues.
- Technical skills, including proficiency in multiple software and communication platforms.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have opportunities to:
- Develop your skills and expertise in customer service and the cannabis industry.
- Advance to leadership roles or specialized positions within the company.
- Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices.
Work Environment and Company Culture
blithequark is a remote-friendly company that values flexibility and work-life balance. As a Customer Care Representative, you will work in a fast-paced, dynamic environment that is dedicated to delivering exceptional patient experiences.
Our company culture is built on our values of:
- Integrity: We are committed to doing the right thing, even when it's difficult.
- Collaboration: We work together as a team to achieve our goals.
- Alignment: We are aligned around our mission and values.
- Intentionality: We are intentional in our actions and decisions.
- Accountability: We take ownership of our actions and outcomes.
- Agility: We are adaptable and responsive to changing circumstances.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A starting pay rate of $16/hour, dependent on experience.
- Yearly (or performance-based) evaluations, with opportunities for growth and development.
- A comprehensive benefits package, including health, dental, vision, and short-term disability insurance through United Healthcare.
- Generous paid time off and paid holidays.
Conclusion
If you are a dedicated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Care Representative, you will be part of a team that is making a positive impact on the lives of Florida's medical marijuana patients.
To be eligible for this position, you must:
- Be 21 years of age or older.
- Be able to pass a Level 2 Background Check.
- Have a high school diploma, GED, or equivalent.
- Have flexible availability, including weekends and holidays.
- Be able to lift 50lbs over your head, stand for long periods, sit, bend, kneel, squat, etc. as necessary to perform the essential functions of the job.
Join blithequark's Customer Service team and be part of a company that is shaping the future of the cannabis industry. Apply today!
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