At arenaflex, we're committed to providing exceptional customer experiences while driving growth and innovation in the automotive industry. As a leading provider of automotive retail services, we're seeking an experienced Collections Customer Service Representative to join our team. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a leading provider of automotive retail services, with a strong presence in North America. We're committed to delivering exceptional customer experiences, driving growth, and innovation in the industry. Our mission is to "Growth Powered by People," and we're building a workplace that ignites ideas and opportunities to earn customers for life.
**Role Overview**
As a Collections Customer Service Representative, you'll play a critical role in providing quality customer experiences while working to collect and negotiate terms of repayment on delinquent accounts. You'll be responsible for making outbound collection attempts by phone, mail, and email to resolve delinquent accounts in an ethically responsible manner. You'll also process, follow up, and resolve inbound collection and customer service telephone inquiries.
**Responsibilities**
* Make outbound collection attempts by phone, mail, and email to resolve delinquent accounts in an ethically responsible manner
* Process, follow up, and resolve inbound collection and customer service telephone inquiries
* Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
* Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
* Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
* Meet or exceed established call volume and account action requirements
* Other duties as assigned
**Skills and Qualifications**
* Basic knowledge of installment loans, consumer collections, and collections regulations & laws
* Previous collections experience preferred
* Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
* Strong attention to detail
* Sense of urgency
* Excellent communication
* PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
**Benefits**
* Competitive pay
* Medical, Dental, and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals. Our company culture is built on the values of:
* Respect: We treat each other with respect and dignity, regardless of our differences.
* Integrity: We operate with honesty, transparency, and accountability.
* Innovation: We encourage creativity, experimentation, and continuous learning.
* Customer Focus: We're committed to delivering exceptional customer experiences that exceed their expectations.
**Compensation and Perks**
* Competitive salary
* Opportunities for career growth and advancement
* Comprehensive benefits package
* Flexible scheduling
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.
**Join Our Team!**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals. Our company culture is built on the values of respect, integrity, innovation, and customer focus. We're excited to welcome talented individuals like you to our team and look forward to hearing from you!