Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong desire to grow your career in a company that values its employees and prioritizes their success? If so, we invite you to join blithequark as an Experienced Cargo Agent (Customer Service Representative) at our ORD location. **About blithequark** At blithequark, we are a leading company in the industry, committed to providing exceptional customer experiences and delivering high-quality services. Our mission is to connect people and places, and we strive to achieve this through our dedication to safety, security, and customer satisfaction. We are proud to be a company that values its employees and provides opportunities for growth and development. **Key Responsibilities** As an Experienced Cargo Agent (Customer Service Representative), you will be the face of blithequark's cargo operations, interacting directly with customers face-to-face and over the phone. Your primary responsibilities will include: * Providing exceptional customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner. * Processing cargo shipments, including receiving, inspecting, and loading cargo, as well as handling customer complaints and issues. * Maintaining accurate records and reports, including cargo manifests, inventory, and customer information. * Collaborating with other teams, including operations, customer service, and logistics, to ensure seamless cargo operations. * Participating in training and development programs to enhance your skills and knowledge, and to stay up-to-date with industry developments and best practices. **What You Need to Succeed** To be successful in this role, you will need to possess the following qualifications and skills: * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. * At least 18 years of age and authorization to work in the United States. * Valid driver's license required. * Basic digital literacy and proficiency in Microsoft Office applications. * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds. * Pass a physical ability test (PAT) and wear required company-approved Personal Protective Equipment (PPE). * Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. * Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a timely and professional manner. **What Will Give You a Competitive Edge** While the above qualifications and skills are essential for success in this role, we also welcome candidates with the following preferred qualifications and skills: * Previous cargo freight and warehouse operations experience. * Typing/computer skills, with proficiency in cargo management software and systems. * Experience working in a customer-facing role, with a strong focus on customer service and satisfaction. * Strong knowledge of cargo regulations, laws, and industry best practices. **Benefits and Perks** At blithequark, we offer a comprehensive benefits package and a range of perks to support your career growth and well-being. These include: * Competitive salary and industry-leading profit-sharing program. * 401(k) with generous company contributions up to 9%. * New hires are eligible for up to 2-weeks of vacation and up to 56 hours of paid personal time within a 12-month period. * 10 paid holidays per calendar year. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits. * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. * Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Recognition rewards and awards through the platform Unstoppable Together. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job