Are you a passionate and driven individual with a flair for delivering exceptional customer experiences? Do you possess a unique blend of language skills, technical expertise, and interpersonal savvy? If so, we invite you to join the dynamic team at blithequark as an Experienced Bilingual (Spanish/English) Customer Service Representative – Onsite. In this exciting role, you will be the face of our organization, providing top-notch support to our clients and customers while fostering a culture of inclusivity and excellence. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are committed to making a positive impact on our communities, clients, and the environment. Our team of over 500,000 inspired and passionate individuals, speaking more than 300 languages, is dedicated to delivering the most advanced, digitally powered business services. **Benefits of Working with blithequark** At blithequark, we believe in investing in our employees' growth and well-being. Some of the benefits of working with us include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to support your physical and mental health **TP and You** At blithequark, we pride ourselves on our balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, work in a collaborative and engaging environment, and discover your potential can take you anywhere you want to go. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in empowering our employees to grow and succeed, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. **Responsibilities** As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Handling and carefully responding to all customer inquiries * Providing excellent customer service through active listening * Working with confidential customer information and treating it sensitively * Aiming to resolve issues on the first call by being proactive * Appropriately communicating with customers **Qualifications** We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * Proficiency in Spanish and English * A High School Diploma or equivalent * A minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required **Key Competencies** To excel in this role, you will need to demonstrate the following key competencies: * Process Excellence: Commitment to following established procedures and customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Be Part of Our blithequark Family** At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. Join our team and become part of a dynamic and supportive community that is passionate about making a positive impact. **EOE/Disability/Vets** We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and accessible workplace that values diversity and promotes equal opportunities for all. **Employment Type: FULL_TIME** We are seeking a full-time Experienced Bilingual (Spanish/English) Customer Service Representative – Onsite to join our team in Columbia, South Carolina. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. **Apply Now** To apply for this exciting opportunity, please click on the link below: We look forward to welcoming you to our team at blithequark! Apply for this job