At arenaflex, we're revolutionizing the health insurance industry by making it more transparent, accessible, and user-friendly for everyone. As a leading provider of innovative health insurance solutions, we're committed to eliminating fear and uncertainty for our customers. We're seeking an experienced and passionate Bilingual (English/Spanish) Customer Support Representative to join our high-performing team and help us achieve our mission.
**About arenaflex**
arenaflex is a rapidly growing company that's disrupting the health insurance industry with its cutting-edge technology and customer-centric approach. With over 20,000 customers and major partnerships with Intuit and Square, we're poised for continued growth and success. Our team is dedicated to making health insurance more accessible and affordable for small business owners and their employees. We're proud to have been funded by top-tier investors, including Polaris Partners, Bessemer Venture Partners, New York Life Ventures, and AltaIR Capital.
**Job Summary**
As a Bilingual (English/Spanish) Customer Support Representative, you'll play a critical role in providing exceptional service to our customers via chat, phone, and email. You'll be a trusted representative of the arenaflex brand, carrying out our mission to eliminate fear from health insurance. You'll work closely with our high-performing team to resolve customer inquiries, provide quotes, and ensure that our customers receive the best possible experience.
**Key Responsibilities**
* Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options.
* Work with existing customers to answer and resolve basic administrative and billing questions, ensuring that customer inquiries are responded to quickly and thoroughly.
* Use multiple communication channels, including phone, chat, and email, to communicate with customers and document customer interactions using our support ticketing software.
* Propose process and product solutions to improve our customer experience and contribute to the Support team's mission to delight our customers.
**What You'll Bring**
* 1-2 years of experience in customer service or sales role
* Fluent English and Spanish speaking and writing skills
* Highly productive with good multitasking skills
* Passion for helping people, especially when it comes to their health
* Ability to work in a high-volume contact center environment
* Familiarity working with support ticketing and/or support CRM software tools
* Fantastic oral and written communication skills
* Strong desire to help businesses maximize their healthcare
**What We Offer**
* Generous stock option packages
* Competitive compensation
* "Take what you need" time off plan
* 100% Medical, Dental, and Vision Insurance coverage
* FSA plan
* 401k
* A values-based culture that invests in employee success
**Compensation**
The base salary range for this position is $15.00 per hour. We have a market-based compensation structure, and the salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location.
**Our Culture**
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, and we hold each other to extremely high standards. We're driven by the diversity in our backgrounds and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!
**Equal Opportunity Employer**
We are an equal-opportunity employer and value diversity at arenaflex. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Remote Work Opportunity**
This is a remote work opportunity, and you'll be working from the comfort of your own home. We're committed to providing a flexible and supportive work environment that allows you to thrive.
**How to Apply**
If you're passionate about helping people and have a strong desire to make a difference in the health insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** arenaflex is hiring only in the United States at this time.