Introduction to blithequark At blithequark, we believe that every career journey is unique and personal. That's why we empower our associates with the tools, support, and resources needed to create their own success stories. We're a rapidly growing company that values diversity, inclusivity, and exceptional customer service. Our mission is to provide best-in-class support to our customers, and we're looking for talented individuals like you to join our team. Job Summary We're seeking an experienced Bilingual Customer Support Associate with French Canadian language expertise to join our dynamic contact center team. As a customer-obsessed organization, we're committed to delivering exceptional service to our clients. The successful candidate will be adaptable, proactive, and passionate about providing empathetic and accurate assistance to our customers. Key Responsibilities Field a variety of inbound customer service calls and emails, providing empathetic and accurate assistance, and resolving inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame. (50%) Navigate customers through using our products, identifying and troubleshooting technical issues that surface. Identify and track customer issues and complaints to ensure transparency and improve the customer experience. (30%) Develop a thorough understanding of our products, and identify gaps to improve workflow and interdepartmental communication. (15%) Adhere to evolving processes to maintain efficiency and achieve operational excellence. (5%) Minimum Qualifications To be considered for this role, you'll need: High School Diploma or GED 1+ years of call center support experience, or successful completion and fulfillment of departmental promotional criteria Must be able to pass the bilingual assessment in French Canadian Preferred Qualifications While not required, the following qualifications are preferred: 2+ years of call center experience Knowledge of e-commerce and payments landscape CRM experience (Salesforce Service Cloud) Essential Skills and Competencies To succeed in this role, you'll need: Excellent customer service skills Strong communication and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Proficiency in French Canadian language (verbal and written) Basic computer skills and familiarity with CRM software (Salesforce Service Cloud) Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our associates. You'll have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and inclusive work environment that encourages collaboration and innovation Recognition and rewards for outstanding performance and contributions Work Environment and Company Culture Our contact center is a dynamic and fast-paced environment that requires flexibility and adaptability. You'll be working in a team-oriented setting with a diverse group of professionals who share a passion for delivering exceptional customer service. At blithequark, we value: Diversity, equity, and inclusion Collaboration and teamwork Innovation and creativity Customer obsession and satisfaction Compensation, Perks, and Benefits We offer a competitive compensation package that includes: A hourly rate of $18.55 - $29.55, depending on experience and location A 10% premium for hours worked between 5pm-6am and all weekend hours (given specific requirements are met) Comprehensive benefits, including medical, prescription drug, dental, vision, and other voluntary benefits 401(k) plan with company match Paid time off, holidays, and parental leave Opportunities for career advancement and professional growth Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at blithequark and start building your own success story today! Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job