Join the FedEx Team as a Bilingual Customer Service Representative and Launch Your Career in Customer Support
Are you a motivated and customer-focused individual looking to start your career in customer support? FedEx is seeking a talented Bilingual Customer Service Representative to join our team in Virginia, USA. As a leading logistics and transportation company, FedEx is committed to providing exceptional customer experiences, and we're looking for someone to help us achieve this goal. In this role, you will have the opportunity to work with clients from Canada and the US, addressing their queries and concerns related to customs clearance and payment processing.
About FedEx and Our Industry
FedEx is a multinational logistics and transportation company that has been a pioneer in the industry for over four decades. Our company is built on a foundation of innovation, customer satisfaction, and community involvement. We operate in over 200 countries and territories worldwide, providing a wide range of services, including express transportation, ground shipping, and freight forwarding. Our industry is fast-paced and constantly evolving, requiring us to stay ahead of the curve and adapt to changing customer needs.
Job Summary
As a Bilingual Customer Service Representative - Ground Services at FedEx, you will be responsible for addressing inbound client requests from FTNC and FedEx OPCOs concerning customs clearance solicitations and providing information about duties, taxes, and brokerage fees in accordance with US Customs and Border Protection (CBPA) regulations. You will also process credit card payments from clients, assist FedEx Express customer care and FedEx Revenue Services with requests from US transporters, and perform various administrative tasks.
Key Responsibilities
- Respond to Client Inquiries: Answer incoming calls from Canadian and US clients regarding their FTNC-FXG clearance receipts and direct them to the suitable FTNC division or FedEx OPCO for resolution.
- Investigate and Resolve Queries: Investigate questions regarding FTNC clearances for FXG shipments into Canada and respond to clients with a resolution.
- Process Credit Card Payments: Process credit card payments from clients, ensuring that the payment is approved and not declined, and log the payment accurately against the receipt in the FTNC accounting system.
- Liaise with Clients and Internal Teams: Liaise with clients directly in case of payment processing issues and collaborate with internal teams, such as the charging division, to prepare credit notes for FTNC solicitations.
- Provide Support to FedEx Express Customer Care: Assist FedEx Express customer care agents with questions related to FXG shipments in customs clearance delay or FTNC clearance receipt.
- Perform Administrative Tasks: Sort and relate Low Value Shipment (LVS) Archive for mailing, answer questions from other OPCOs, and schedule FTNC solicitations to ship off to clients as required.
Requirements and Qualifications
- Education: Bachelor's degree or equivalent required.
- Language Skills: Fluency in both English and French, with excellent verbal and written communication skills.
- Technical Skills: Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application system, and office equipment (fax machine/scanners/printers/scanners).
- Customer Service Skills: Excellent customer service skills, with the ability to engage with a large number of clients and representatives.
Preferred Qualifications
- Previous Experience: Previous experience in customer service or a related field is an asset.
- Logistics Industry Knowledge: Knowledge of the logistics industry and customs clearance procedures is a plus.
What We Offer
At FedEx, we offer a comprehensive compensation package, including:
- Competitive Salary: $25/hour.
- Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.
- Career Growth Opportunities: Opportunities for career advancement and professional growth within the company.
- Training and Development: Comprehensive training program to help you develop your skills and knowledge.
- Dynamic Work Environment: A fast-paced and dynamic work environment that is challenging and rewarding.
Our Company Culture
At FedEx, we value our employees and strive to create a work environment that is inclusive, diverse, and respectful. We believe in:
- Diversity and Inclusion: Embracing diversity and promoting inclusion in all aspects of our business.
- Teamwork and Collaboration: Fostering a culture of teamwork and collaboration to achieve our goals.
- Customer Focus: Providing exceptional customer experiences and exceeding their expectations.
- Community Involvement: Engaging with our communities and giving back through various charitable initiatives.
How to Apply
If you're a motivated and customer-focused individual looking to start your career in customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Don't miss this chance to join our team and start your career with FedEx. Apply today and take the first step towards a rewarding and challenging career in customer support!
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