At blithequark, we are dedicated to helping individuals live and drive responsibly. As the largest provider of Ignition Interlock Devices (IIDs) in the United States, we strive to make a positive impact on communities nationwide. Our team of passionate professionals is committed to delivering exceptional customer experiences, and we are seeking a highly skilled and bilingual individual to join our remote customer support team. **About blithequark** blithequark is a leading provider of innovative solutions for impaired driving prevention. Our mission is to empower individuals to make responsible choices and provide support throughout the license restoration process. With a strong focus on customer satisfaction and community involvement, we have become a trusted partner for consumers, program monitoring authorities, and law enforcement agencies. **Job Summary** As a Bilingual Customer Experience Associate at blithequark, you will play a vital role in delivering exceptional customer experiences to our clients, including customers, attorneys, state associations, and more. Your primary objective will be to achieve one call resolution and educate our customers on regulations pertaining to their IID requirements and needs. This is an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' lives. **Key Responsibilities** * Effectively manage large amounts of incoming customer interactions in both English and Spanish, prioritizing one call resolution and customer satisfaction. * Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information using the right methods and tools. * Process customer payments as required, handling customer complaints and providing appropriate solutions and alternatives within your abilities. * Maintain accurate records of customer interactions, adhering to communication procedures, guidelines, and policies. * Ensure customers have the best possible experience, upselling latest products or services as needed. * Perform other duties as assigned, including participating in ongoing training and assessments. **Requirements** * Fluency in both English and Spanish (written and spoken) * High School diploma or GED preferred * Customer service experience, preferably in a call center or help desk environment * Ability to successfully pass all assessments throughout the training period and ongoing training * Maintain quality, expediency, performance targets, and good attendance * Strong sense of accountability and work ethic, with the ability to manage work independently * Superior judgment and critical thinking skills to make well-evaluated decisions regarding state regulations and company operating procedures * Excellent oral and written communication skills * Strong computer skills * Positive, resilient, consistent, customer-centric attitude * Patient, team-oriented demeanor * 2+ years of call center or help desk experience preferred * Open availability to work an 8-hour shift, including nights and some weekends **Why Join blithequark?** * Competitive hourly rate: $19.00 - $25.00+ per hour * Uncapped earning incentive * Permanent work-from-home position * All computer equipment provided * Full-time employment with opportunities for career growth and development * Comprehensive and highly competitive benefits package, including: + Dental Insurance + Health Insurance + Vision Insurance + 401K + Paid Holidays + Paid Time Off + Paid Emergency Time Off + And more! * Voted Top Workplace and Top Workplace for Working Parents! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We believe in hiring talented individuals from diverse backgrounds and perspectives, and we strive to provide opportunities for growth and development for all employees. **How to Apply** If you are a motivated and customer-focused individual with a passion for making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to welcoming you to our team! Apply for this job