At blithequark, we're revolutionizing the way businesses interact with their customers, and we're looking for a rockstar to join our team as an AI-Driven Amazon Customer Support Lead / Virtual Assistant. As a key member of our customer service team, you'll be the heartbeat of customer joy and marketplace success, harnessing the power of AI to deliver exceptional support and drive business growth. **About blithequark** blithequark is a leading e-commerce company that's passionate about filling lives with beauty and inspiration. With a strong focus on customer satisfaction and marketplace success, we're committed to helping our customers become their best selves through hundreds of products. As a result, we're constantly looking for innovative ways to improve our customer service experience, and that's where you come in. **The Opportunity** As our AI-Driven Amazon Customer Support Lead / Virtual Assistant, you'll be responsible for tackling customer inquiries with ninja speed, turning frowns into 5-star reviews, and harnessing AI to supercharge customer service efficiency. You'll work closely with our Account Health Manager to fix listing snags, suspensions, and order chaos, ensuring that our Amazon account health is pristine and our customers are delighted. With your expertise and our cutting-edge AI tools, you'll be able to: * Deliver pro-level responses to customer inquiries and issues in a timely and professional manner * Fine-tune AI workflows weekly to maximize speed and accuracy and automate customer service responses * Audit account health on marketplace platforms like Amazon & TikTok Shop, spot risks, and suggest fixes * Team up with internal crews (Seller Performance, Policy) to tackle big issues * Stay sharp on Amazon policies and guide us right every time * Log every move in our CRM like a detail boss * Whip up weekly/monthly CS reports to show us the AI-driven wins **What Winning Looks Like** In 90 days, customers will rave about blithequark – AI-powered responses will zip in record time, resolutions will be slick, and the shopping vibe will scream "wow." Our Amazon account health will be pristine: disputes will be crushed, metrics will be humming, and sellers will be singing our praises. You'll have slashed response times with AI smarts, boosted satisfaction, and kept us ahead of Amazon's game, all while proactively spotting issues before they flare up. **Your Playbook** To succeed in this role, you'll need to be a customer service champion with a passion for problem-solving, a knack for AI, and a love for fast-paced wins. Here are the key responsibilities: * Go above and beyond to create delight for customers and keep our marketplaces humming with AI as your superpower * Big Rocks (Own These First): + Zap customer inquiries via email, chat, or phone – resolve disputes and wow them fast + Leverage AI tools to streamline customer service – cut response times, automate routine questions, and boost efficiency + Track KPIs like Order Defect Rate, Late Shipment Rate, and tracking validity – keep us golden + Partner with our Account Health Manager to fix listing snags, suspensions, and order chaos * Daily Tasks: + Deliver pro-level responses to customer inquiries and issues in a timely and professional manner + Fine-tune AI workflows weekly to maximize speed and accuracy and automate customer service responses + Audit account health on marketplace platforms like Amazon & TikTok Shop, spot risks, and suggest fixes + Team up with internal crews (Seller Performance, Policy) to tackle big issues + Stay sharp on Amazon policies and guide us right every time + Log every move in our CRM like a detail boss + Whip up weekly/monthly CS reports to show us the AI-driven wins * Bonus: Post ads and videos across Amazon, Etsy, Pinterest, Instagram **KPIs You'll Nail** * Response time: Lightning-fast with AI (<5 min response times) * Amazon Account Health Score: 1,000 * Late Shipment Rates on our marketplaces (Amazon, TikTok Shop, ETSY, etc): Zero * Customer NPS > 90 **Who You Are** To succeed in this role, you'll need to be a customer service champion with a passion for problem-solving, a knack for AI, and a love for fast-paced wins. Here are the essential qualifications: * A customer service champion (experience a plus, not a must) * Empathy on lock, problem-solving in your DNA, and an AI enthusiast * Cool under pressure, sharp with systems (especially AI tools), glued to details * Hungry to learn Amazon's playbook and adapt on the fly * Killer English – written and spoken * Time management and tech savvy (AI tool experience a big plus) * Amazon know-how a bonus, not a dealbreaker * 1-2 years in customer service or e-commerce a plus **Why You'll Love It** * Be the face of blithequark's magic turn customers into fans * Join a team that's scaling fast (and hates micromanaging) * Tools, trust, and room to shine – no ceiling here * Remote Full Time Work * Flexible Schedule * Established Company doing business for 10+ years * Personal Development * Autonomy of time and schedule **Apply Now** If you're a customer service rockstar with a passion for AI and a love for fast-paced wins, we want to hear from you! Apply now to join our team as an AI-Driven Amazon Customer Support Lead / Virtual Assistant and be part of our mission to revolutionize the way businesses interact with their customers. [Apply Now Button] Apply for this job