**Job Summary:**
Join arenaflex, a leading healthcare organization, as an Accounts Payable Customer Service Specialist in a remote position. This role requires residency in KY or IN and offers a unique opportunity to work in a dynamic, customer-focused environment. As an Accounts Payable Customer Service Specialist, you will be responsible for handling a high volume of inquiries from internal and external customers, resolving issues, and educating suppliers and arenaflex locations on Payables department policies and best practices.
**About arenaflex:**
arenaflex is a renowned healthcare organization dedicated to delivering exceptional patient care and clinical excellence. Our team is passionate about innovation, teamwork, and supporting the growth and development of our employees. As a remote Accounts Payable Customer Service Specialist, you will be part of a growing family that values diversity, inclusivity, and equal employment opportunities.
**Key Responsibilities:**
As an Accounts Payable Customer Service Specialist at arenaflex, your key responsibilities will include:
* Investigating and resolving questions, late notices, credit holds, disconnects, or discrepancies for suppliers or site locations utilizing the best practices established for invoice research.
* Researching invoice discrepancies and working with Accounts Payable Specialists to resolve denied vouchers or alleviate voucher and payment holds.
* Analyzing the root cause of recurring processing and payment issues and collaborating with the team to identify solutions.
* Handling a high-volume of inquiries received via phone or email.
* Maintaining a detailed understanding of ERP system, workflows, jobs, departmental processes, and Accounts Payable best practices.
* Reconciling supplier statements and past-due inquiries ensuring everything is accounted for within the ERP system by thoroughly inspecting all areas within the workflow and resolving any issues which may delay approval or payment.
* Notifying Accounts Payable Content Coordinators of supplier correspondence which may impact supplier records and submitting supplier maintenance tickets when necessary.
**Essential Qualifications:**
* High School Diploma or GED required.
* 3+ years in a financial customer service role or 5+ years in a general office administration role with accounts payable as a portion of the job duties.
* Experience in a shared service center or multi-location environment strongly preferred.
* Basic knowledge of accounting and GAAP required. Healthcare industry experience preferred.
* Advanced computer skills including proficiency in Microsoft Office Suite, particularly Excel, required. Knowledge of V Lookups or creating pivot tables preferred.
**Preferred Qualifications:**
* Bachelor's degree in Accounting, Finance, or related field.
* Experience with ERP systems and Accounts Payable software.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
**Skills and Competencies:**
* Strong customer service skills with the ability to handle high-volume inquiries.
* Excellent analytical and problem-solving skills with the ability to identify and resolve issues.
* Advanced computer skills with proficiency in Microsoft Office Suite, particularly Excel.
* Strong communication and interpersonal skills with the ability to work effectively with internal and external customers.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong attention to detail with the ability to maintain accuracy and precision.
**Career Growth Opportunities and Learning Benefits:**
As an Accounts Payable Customer Service Specialist at arenaflex, you will have opportunities to:
* Develop your skills and expertise in Accounts Payable and customer service.
* Work in a dynamic, customer-focused environment with a growing family of employees.
* Collaborate with a team of experienced professionals to identify solutions and improve processes.
* Participate in training and development programs to enhance your skills and knowledge.
* Contribute to the growth and success of arenaflex, a leading healthcare organization.
**Work Environment and Company Culture:**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. As a remote Accounts Payable Customer Service Specialist, you will have the flexibility to work from home while still being part of a dynamic team. Our company culture values:
* Diversity, equity, and inclusion.
* Innovation and creativity.
* Teamwork and collaboration.
* Continuous learning and development.
* Excellence in patient care and clinical outcomes.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Salary: $ [insert salary range].
* Benefits: [insert benefits, e.g., health insurance, retirement plan, paid time off].
* Perks: [insert perks, e.g., flexible work arrangements, professional development opportunities].
* Bonus structure: [insert bonus structure, e.g., performance-based bonuses].
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for Accounts Payable and customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.