Director, Delivery Coordination

JOB TITLE: Director, Delivery Coordination   EMPLOYER: AssistRx   DEPARTMENT: Development   REPORTS TO: VP, Software Engineering   EFFECTIVE DATE: 12/9/2025   SUMMARY: The Director of Delivery Coordination is responsible for orchestrating delivery across 11 software development scrum teams, ensuring alignment, predictability, and high-quality outcomes across a complex, multi-team organization. This role serves as the connective layer that coordinates priorities, manages cross-team dependencies, and maintains visibility across all in-flight initiatives. The Director of Delivery Coordination partners closely with Scrum Masters, Product, Engineering, QA, DevOps, and Support teams to ensure work flows smoothly from planning through production delivery.   DUTIES AND RESPONSIBILITIES: Cross-Team Delivery Coordination: - Oversee work moving across 11+ scrum teams, ensuring alignment of priorities and clear visibility into progress, risks, and dependencies. - Identify and manage cross-team impacts, bottlenecks, conflicting timelines, and escalation points before they affect delivery. - Partner with the Scrum Master team to maintain consistent Agile rhythms and high-quality ceremonies across teams. - Facilitate coordination mechanisms such as Scrum of Scrums, cross-team standups, dependency mapping, and integrated release planning. Agile Process & Workflow Alignment: - Work with Scrum Masters to ensure teams follow sustainable and collaborative Agile practices while adapting methods based on maturity and needs. - Support continuous improvement efforts around predictability, workflow efficiency, communication, and quality. - Promote consistent sprint metrics and ensure teams use data constructively to drive incremental improvement. - Support Agile maturity assessments, retrospectives, and delivery improvement initiatives. Cross-Functional Collaboration: - Act as a liaison across Development, Product, PMO, QA, DevOps, Operations, and Support to align work, clarify priorities, and resolve conflicts. - Partner with Product leadership to build realistic, aligned delivery plans that accurately reflect capacity and constraints. - Ensure cross-functional work is sequenced appropriately and that all teams have clarity on handoffs and expectations. Risk, Dependency & Escalation Management: - Maintain visibility into organizational risk areas, dependency conflicts, and timeline integrity across all 11 teams. - Proactively escalate risks with context, options, and recommendations for leadership decision-making. - Facilitate resolution of cross-team resource or priority conflicts. Delivery Transparency & Reporting - Provide clear, accurate reporting on delivery progress, sprint health, capacity, and team-level velocity trends. - Support release planning and readiness activities in collaboration with Engineering and DevOps. - Help ensure high-quality handoffs between development, QA, deployment, and support teams. Team Collaboration & Leadership Support - Collaborate with Scrum Masters, offering guidance and partnership on team blockers, delivery challenges, and process adjustments. - Help reinforce collaboration, psychological safety, and accountability across teams. - Coach team leads, product owners, and engineers on cross-team communication, prioritization, and delivery alignment.   QUALIFICATIONS: - 8+ years in software delivery roles (Scrum Master, Delivery Manager, Program Manager, Product Owner, or similar). - 3+ years coordinating work across multiple Agile development teams. - Significant experience in cross-team delivery planning and dependency management. - Strong understanding of engineering SDLC, DevOps practices, and release management. - Excellent communication and leadership abilities across technical and non-technical teams. - Certifications (optional): CSM, PSM, SAFe Agilist, PMI-ACP, or equivalent.   COMPETENCIES: - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. - Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. - Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results - Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. - Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. - Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. - Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.     PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Occasionally required to stand - Occasionally required to walk - Continually required to sit - Continually required to utilize hand and finger dexterity - Occasionally required to climb, balance - Occasionally required to bend, stoop, kneel or crawl - Continually required to talk or hear - While performing the duties of this job, the noise level in the work environment is usually moderate   - Specific vision abilities required by this job include depth perception and ability to adjust focus. - Additional remarks regarding work environment: Standard office lighting and white noise.  - Tight deadlines must be met with limited staff to support projects. - Additional remarks regarding work environment: - This job operates in a professional office environment.  - Occasional evening and weekend work may be required. - Local travel during the business day and some out-of-the-area/overnight travel may be expected.    The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   ACKNOWLEDGEMENT  I have read the foregoing job description and understand the responsibilities of the job.  I agree that I am able to perform the essential duties of this position.