About Us
CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
The Role
We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction.
Key responsibilities
Implementation & delivery
- Support and coordinate end-to-end presales and implementation projects
- Keep projects on track against key timelines (e.g. 60–120 day implementations)
- Ensure a seamless handover from Sales to Customer Success
- Flag risks early and keep projects moving forward
Reporting & data
- Keep CRM and internal systems accurate and up to date
- Share regular updates on progress, milestones, and customer feedback
- Capture insights to improve onboarding and post-implementation experience
Collaboration & improvement
- Work cross-functionally to deliver a consistent customer experience
- Contribute to playbooks and continuously improve how we implement
- Help shape scalable processes as we grow
Customer support
- Step in to support customers when needed, helping resolve issues quickly
- Work with the team to improve support processes and response times
- Deliver a smooth, high-quality experience at every touchpoint
You will thrive in this role if you have:
- Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS
- Experience in mining industry will be highly regarded
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Proven track record of successfully implementing complex software solutions
- Strong project management skills with ability to manage multiple implementations simultaneously
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
- Technical aptitude with the ability to quickly learn and become proficient in new technologies
- Experience working in a global team environment and collaborating across time zones
- Problem-solving mindset with a talent for finding creative solutions to customer challenges
- Experience with CRM and project management tools
- Fluent in English and Portuguese (written and spoken)
- Spanish is highly preferred
Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at
[email protected]
Recruitment Agencies
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email
[email protected]