We are seeking customer service agents with a passion for excellence. Soft sales experience an asset.
Along with possessing strong problem-solving skills, the incumbent will have an empathetic disposition. The position is full-time, temporary with an opportunity for a permanent placement based on performance.
Essential Responsibilities:
Provide impeccable customer service to all customers
Answer any questions the customer may have about available products and services
Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
Ensure customer satisfaction
Desired Qualifications
Call center or customer service experience preferred
Sales experience an asset
Basic knowledge of computer software and office systems
Secondary Level Passes in Mathematics and English Language
Flexibility to work different shifts (including evenings, weekends, or holidays)
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction