Bally's Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. The Customer Service Representative will provide excellent service to customers by addressing their needs, handling complaints, and troubleshooting issues related to products and services. Responsibilities Understand and address customer needs, complaints, or other issues with products or services Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients Utilize software, databases, scripts, and tools appropriately Understand and strive to comply or exceed call center metrics while providing excellent customer service Be a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position Adhere to all company policies and procedures Skills High School Diploma or equivalent Exceptional Customer Service Skills 1+ Years of Customer Service Experience (Contact Center or Retail) Troubleshooting technical skills a plus Great communication skills, both verbal and written Proficiency with computers, especially our CRM and tools Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems Have passion for creating amazing customer experiences Understand how to balance quality vs. quantity Have growth/learning mindset to help manage change Demonstrate excellent thinking and problem-solving skills Able to sit for extended periods Able to work on a computer with repetitive hand and wrist movement Have exceptional attention to details Demonstrate fluency in both English and Spanish Knowledge of any of the following a plus: iCasino and Online Sports Betting Benefits Top-tier health benefits from day one RRSP contributions for long-term wins Monthly socials & team building events Wellness wallet & home office allowance Work-from-anywhere month (yes, really!) Downtown office with snacks, games & unbeatable energy Company Overview Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play. It was founded in 2008, and is headquartered in Conway, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is