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About arenaflex
Founded in the mid‑18th century, arenaflex has evolved into the world’s premier destination for art, collectibles, and luxury experiences. Leveraging a heritage of trusted curation, the organization connects discerning buyers and sellers through an expansive ecosystem of live auctions, private sales, e‑commerce platforms, and boutique retail locations. With a presence in more than 40 countries and expertise across 70 distinct categories—including contemporary and modern art, Old Masters, high‑end jewelry, watches, fine wines, design, rare automobiles, and premium real estate—arenaflex stands at the intersection of culture, technology, and commerce.
At its core, arenaflex believes that art and luxury have the power to transform individuals and societies. The company is dedicated to building a more inclusive, sustainable, and collaborative marketplace, investing heavily in cutting‑edge technology to deliver personalized experiences for a global audience. By joining arenaflex you become part of a forward‑thinking team that values creativity, curiosity, and data‑driven decision‑making.
The Role – Customer Data Platform (CDP) Lead
arenaflex is on a mission to turn data into a strategic asset that fuels growth, enhances customer experiences, and sharpens competitive advantage across its luxury commerce portfolio. We are seeking an experienced Customer Data Platform Lead who can design, implement, and evolve a unified data layer that powers real‑time insights for product, marketing, and engineering teams. This senior technical role sits at the nexus of data engineering, analytics, and business strategy, and will champion a self‑serve analytics culture while ensuring the highest standards of data quality, privacy, and governance.
Key Responsibilities
- Strategic Ownership: Define and execute the vision for arenaflex’s data pipelines, including the end‑to‑end flow of customer data through Segment, Snowflake, and downstream analytics tools.
- Tracking Architecture: Develop and maintain a comprehensive tracking plan that details every event, property, and user identifier, ensuring consistency across web, mobile, and emerging channels.
- Data Validation & Quality: Continuously validate data captured by Segment against the tracking plan, quickly diagnosing and resolving discrepancies.
- Transformation & Enrichment: Leverage Segment’s transformation capabilities, custom libraries, and APIs to cleanse, enrich, and prepare data for consumption by analytics, personalization, and CRM platforms.
- Implementation & Configuration: Deploy and configure Segment SDKs across all digital touchpoints, guaranteeing a unified, privacy‑compliant customer view.
- Integration Management: Own the integration landscape between Segment and tools such as Google Analytics, Amplitude, Braze, Tableau, Sigma, and any proprietary platforms.
- Cross‑Functional Collaboration: Partner with Product, Marketing, Engineering, and Business Intelligence teams to understand data needs, translate them into technical specifications, and deliver on time.
- Insight Generation: Translate raw data into actionable insights on user behavior, funnel performance, and conversion drivers; surface these insights to influence product roadmaps and marketing strategies.
- Best‑Practice Advocacy: Establish, document, and enforce data tracking standards, tagging conventions, and governance policies across the organization.
- Performance Monitoring: Proactively monitor the health and performance of tracking implementations, recommending optimizations to reduce latency and improve reliability.
- Analytics Enablement: Support stakeholders in building dashboards, predictive models, and automated reporting pipelines that surface key performance indicators (KPIs).
Essential Qualifications
- 5+ years of professional experience in data management, analytics, or product analytics within a B2C environment, preferably in luxury, e‑commerce, or high‑value consumer sectors.
- Demonstrated expertise implementing Segment (or equivalent CDP) at scale, including deep knowledge of Segment Libraries, Protocols, and the Segment HTTP API.
- Strong hands‑on experience with modern data warehousing solutions, especially Snowflake, and proficiency in dbt (data build tool) for data modeling.
- Advanced SQL skills and a solid understanding of relational and columnar database design principles.
- Proven ability to craft clear, concise tracking specifications and translate business questions into technical implementation plans.
- Excellent written and verbal communication skills, with a talent for storytelling that influences senior stakeholders.
- Self‑starter mindset: capable of working independently, managing multiple priorities, and meeting deadlines in a fast‑paced environment.
Preferred Experience & Competencies
- Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Applied Mathematics, or a related quantitative discipline (or equivalent professional experience).
- 3+ years of direct product or user‑experience analytics experience, with a focus on Segment implementation and user journey mapping.
- Familiarity with additional analytic and activation platforms such as Amplitude, Optimizely, Braze, Tableau, Sigma, and Looker.
- Experience building automated dashboards or data products that enable non‑technical teams to explore data without engineering assistance.
- Understanding of privacy regulations (GDPR, CCPA, etc.) and best practices for consent management and data protection in a global context.
- Track record of mentoring junior analysts or engineers and fostering a culture of data literacy.
Core Skills & Capabilities
- Technical Architecture: Ability to design resilient, scalable data pipelines that integrate streaming and batch data sources.
- Analytical Thinking: Strong problem‑solving skills with a data‑first mindset; comfortable performing exploratory data analysis and statistical testing.
- Product Sense: Keen understanding of how data informs product decisions, feature prioritization, and user experience improvements.
- Project Management: Experience leading cross‑functional projects from requirement gathering through delivery, using agile methodologies.
- Collaboration: Proven ability to work closely with engineers, designers, marketers, and senior leadership, translating technical concepts into business value.
- Attention to Detail: Meticulous documentation and a disciplined approach to data governance and version control.
Career Growth & Learning Opportunities
At arenaflex, the CDP Lead is positioned to become a strategic leader in the data organization. You will have direct visibility with senior executives, influencing the company’s data roadmap and championing initiatives that shape the future of luxury commerce. Professional development is encouraged through:
- Access to industry conferences, workshops, and certifications (e.g., Snowflake Advanced, Segment Professional).
- Mentorship programs pairing you with senior data scientists and technology leaders.
- Opportunities to lead cross‑departmental data transformation projects, expanding your influence beyond the core analytics team.
- Support for continuous learning via internal knowledge‑sharing sessions, hackathons, and a generous education stipend.
As you grow, paths to senior managerial roles—such as Head of Data Strategy, Director of Analytics, or VP of Product Insights—are clearly defined, with a performance‑based promotion framework that rewards impact and leadership.
Work Environment & Culture at arenaflex
arenaflex fosters a collaborative, inclusive, and innovation‑driven culture. Our teams operate in a hybrid model that blends remote flexibility with vibrant, in‑person gatherings at flagship locations worldwide. We celebrate diversity of thought and background, believing that a broad spectrum of perspectives fuels creativity and better business outcomes. Core cultural pillars include:
- Transparency: Open communication channels, regular town‑halls, and data‑driven decision making.
- Empowerment: Employees are encouraged to take ownership, experiment, and propose bold ideas.
- Customer‑Centricity: Every project is anchored in delivering exceptional experiences for our collectors and luxury shoppers.
- Integrity & Sustainability: Commitment to ethical practices, responsible sourcing, and reducing environmental impact across operations.
Compensation, Benefits & Perks
arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on experience and location, the package typically includes:
- Base salary benchmarked against industry standards for senior data leadership roles.
- Performance‑based annual bonus tied to individual, team, and company objectives.
- Equity participation or long‑term incentive plans to share in the company’s growth.
- Comprehensive health, dental, and vision insurance covering employees and dependents.
- Generous paid time off, parental leave, and flexible working arrangements.
- Retirement savings options with company matching contributions.
- Professional development budget for courses, certifications, and conferences.
- Wellness programs, including gym memberships, mental‑health resources, and employee assistance services.
- Employee‑first events such as art exhibitions, cultural outings, and global meet‑ups.
Why Join arenaflex?
If you are passionate about turning complex customer data into strategic insight, thrive in a fast‑moving luxury environment, and want to shape the future of a heritage brand through technology, arenaflex is the place to amplify your impact. You will work alongside world‑class experts, access cutting‑edge tools, and contribute to a mission that blends art, culture, and data science.
Ready to lead the next wave of data‑driven innovation at arenaflex? Apply today and become a catalyst for transformation in one of the most iconic luxury ecosystems on the planet.
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