At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience.
Requirements
• Demonstrate proficiency across all skilled call types
• Follow established call handling procedures, workflows, and system navigation standards
• Maintain minimal reported errors
• Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity
• Educate members on AAA membership benefits, products, and services
• Inform members of the benefits and convenience of automatic renewal through Convenience Billing
• Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect
Benefits
• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off