Grainger Canada is a leading industrial distributor dedicated to providing value for customers and fostering an engaging culture for team members. They are seeking a Bilingual Customer Service Representative to build and strengthen customer relationships by managing inbound calls and emails, resolving customer concerns, and collaborating in a team-based environment.
Responsibilities
- Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression
- Demonstrate professional and technical oral and written communication skills including reading comprehension
- Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management
- Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns
- Manage and mitigate risk by taking appropriate actions
- Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity
Skills
- Fluency in both French and English is required
- High School diploma or equivalent
- 1+ years of customer service experience
- Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences
- Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors
- Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
- Ability to commute to our facility
- Comfortable sitting up to 8 hours a day
- A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds (Required for work from home/hybrid)
- Inbound customer service center experience preferred
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Company Overview
- Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. It was founded in 1889, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.acklandsgrainger.com.