IT Specialist / System Administrator
About the position
Origin Materials is seeking an IT Specialist / System Administrator to join our team in West Sacramento, CA. This position is crucial for maintaining our network equipment and ensuring the stability and performance of our IT systems. The role involves working closely with our Managed Service Provider (MSP) to install, configure, and maintain network hardware and software, as well as providing IT support to our employees across the U.S., Canada, and Europe. The IT Specialist will also be responsible for implementing security policies, managing user access controls, and ensuring compliance with SOX controls. This is a full-time position that does not offer hybrid work options.
Responsibilities
? Maintaining network equipment at Origin Headquarters, West Sacramento CA
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? Installation and configuration of network hardware and software, including operating systems, applications, and network devices
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? Performing regular system checks to maintain system stability and performance
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? Troubleshooting network issues
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? Implementing and enforcing security policies, managing user access controls, monitoring for potential security threats, and performing vulnerability scans
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? Ensuring anti-virus software is up to date
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? Managing hardware encryption and two-factor authentication
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? Installing and removing desktop and laptop computers as required
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? Installing and uninstalling software packages as required (both on-site and remotely)
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? Upgrading and patching computer systems' OS as required
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? Troubleshooting, upgrading, and fixing problems with computer hardware and software
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? Conducting periodic maintenance on desktop systems as required
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? Assisting with user administration including adding users, removing users, assigning appropriate permissions, and conducting password resets
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? Working with Finance to ensure internal and external audit controls are compliant and performing audit walkthroughs as needed
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? Performing custodian of access activities and ensuring compliance with SOX controls and change management
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? Performing User Access Reviews and NetSuite Access Reviews
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? Enabling employees to request support for hardware and software issues through a ticketing system
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? Tracking ticket status and resolution, escalating to MSP as needed for complex issues
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? Conducting Software Reviews for new software requests and implementation of new software to employees
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? Maintaining vendor relationships and communicating with outside vendors to maintain relationships
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? Developing, communicating, and implementing IT programs, policies, and procedures, including IT onboarding for new hires and deprovisioning users
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? Maintaining detailed documentation of system configurations, procedures, and troubleshooting steps
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? Capacity planning
Requirements
? IT focused college level education
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? Strong understanding of operating systems (Windows, macOS, etc.)
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? Proficiency in network administration and protocols (TCP/IP, DNS, DHCP)
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? Fully proficient with Active Directory, WSUS, and group policy
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? Knowledge of system security best practices
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? Experience with scripting languages (PowerShell, Bash) for automation
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? Excellent problem-solving and analytical skills
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? Strong communication and collaboration skills to work with users and other teams
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? 2+ years' System Administration experience
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? 3+ years' Help Desk support experience
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? 1-2 years experience with customer service in a corporate enterprise environment
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? Experience with troubleshooting IT hardware and software components
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? Experience with Windows server 2012 & up
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? Experience with Google Workspace & M365
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? Experience with Smartsheet creating and updating workflows
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? Experience with BOX
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? Experience with OKTA or equivalent identity and access management platform
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? Experience with switch configuration & firewall maintenance
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? Experience writing SOPs
Nice-to-haves
? 2+ years Cybersecurity experience to include SIEMs
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? Microsoft Certified
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? Experience with NetSuite - Nice to Have
Benefits
? Equal Employment Opportunity (EEO) commitment
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? Competitive salary range of $52,800 - $122,000 based on experience and education