Customer Service Representative
Job Summary
We are seeking a Customer Service Representatives to join our virtual call center team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction
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Alabama, Kentucky, North Dakota, Alaska, Louisiana, Ohio, Arizona, Maine, Oklahoma, Arkansas, Michigan, Rhode Island, Delaware, Mississippi, South Carolina, Florida, Missouri, South Dakota, Georgia, Montana, Tennessee, Hawaii, Nebraska, Texas, Idaho, Nevada, Utah, Indiana, New Hampshire, Virginia, Iowa, New Mexico, West Virginia, Kansas, North Carolina, Wyoming.
- Responsibilities
- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately in the system
- Resolve customer complaints in a calm and professional manner
- Perform data entry tasks to update customer records
- Utilize phone etiquette skills to communicate effectively with customers
- Handle cash transactions and maintain accurate cash handling procedures
- Experience
- Proven experience in a customer service role
- Strong computer skills to navigate systems and perform data entry tasks
- Ability to analyze and solve customer issues efficiently
- Proficiency in English; fluency in Spanish or other languages is a plus
- Excellent communication skills to provide top-notch customer support
- Multilingual abilities are advantageous for serving diverse customer needs
Job Types: Full-time, Part-time, Contract, Temporary, Seasonal
Pay: $9.00 - $12.00 per hour
Expected hours: No less than 25 per week
Benefits:
? On-the-job training
? Work from home
Shift:
? Day shift
? Evening shift
? Morning shift
Work Location: Remote