**Implementation Customer Success Manager, North America**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as our first Implementation Customer Success Manager in the North America region. As a pioneer in our expansion, you will play a critical role in shaping the implementation processes for our growing market and have the opportunity to build and lead a regional team as we continue to grow. **About blithequark** blithequark is not just your average software company. We are a cutting-edge digital operations platform that's revolutionizing the mining industry with our innovative solutions. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum. Our high-performing team is looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining. **Responsibilities** As our Implementation Customer Success Manager, you will be responsible for leading end-to-end presales and implementation projects for new customers in the Americas, from kick-off to go-live. Your key responsibilities will include: * Developing and executing detailed project plans tailored to each customer's needs * Configuring the CorePlan platform to meet specific customer requirements * Conducting thorough data migration and validation processes * Designing and delivering customized training programs for various user roles * Managing project timelines, milestones, and resources to ensure on-time, successful deployments * Collaborating virtually with our global team to address customer-specific needs * Creating and maintaining implementation best practices and playbooks for the region * Providing post-implementation support to ensure smooth adoption and resolve any issues * Conducting regular check-ins and health checks with assigned accounts * Working autonomously while maintaining strong communication with the core team **Qualifications and Fit** To succeed in this role, you will need to possess the following qualifications and fit: * Bachelor's degree in Business, Computer Science, Engineering, or related field * 3-5 years of experience in customer success, project management, or consulting, preferably in a SaaS environment * Proven track record of successfully implementing complex software solutions * Strong project management skills with the ability to manage multiple implementations simultaneously * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels * Technical aptitude with the ability to quickly learn and become proficient in new technologies * Experience working in a global team environment and collaborating across time zones * Problem-solving mindset with a talent for finding creative solutions to customer challenges * Experience with CRM and project management tools * Experience in the mining industry will be helpful but not necessary * Spanish language skills are a bonus! **What Sets This Role Apart** This role offers a unique opportunity to: * Be the first Customer Success hire in the Americas region, pioneering our expansion * Have a direct reporting line to the C-suite * Shape implementation processes for a growing market * Potential to build and lead a regional team as we expand **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the mining industry. If you're ready to make your mark in a tech-forward company, apply today and become a part of the blithequark Crew! **What We Offer** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications * Comprehensive benefits, including medical, dental, and vision coverage * A generous retirement plan * Opportunities for professional development and growth * A dynamic and supportive work environment **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Ready to Join the blithequark Team? If you're ready to take your career to the next level and join a dynamic and innovative company, apply today! We can't wait to hear from you and explore how you can contribute to our mission to modernize the mining industry. Apply Now