**Experienced Station Supervisor - Customer Service and Operations Management at blithequark**

Are you a results-driven leader with a passion for delivering exceptional customer service and driving operational excellence? Do you thrive in fast-paced environments and have a talent for building high-performing teams? If so, we invite you to join blithequark as an Experienced Station Supervisor - Customer Service and Operations Management. At blithequark, we're committed to providing our customers with an unparalleled travel experience. As a Station Supervisor, you'll play a critical role in ensuring the smooth operation of our stations, providing exceptional customer service, and driving business growth. If you're a motivated and experienced leader with a passion for delivering results, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of travel services, dedicated to delivering exceptional customer experiences and driving business growth. With a strong commitment to innovation, customer satisfaction, and employee development, we're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team. **Job Summary** As an Experienced Station Supervisor - Customer Service and Operations Management, you'll be responsible for providing support for the day-to-day operations of our stations, supervising a team of Station Aircraft Cleaners, Commissary, Ground Operation Agents, and Customer Service Agents. You'll be the face of blithequark, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently. **Key Responsibilities** * Ensure compliance with customer service, baggage handling, and departure dependability standards * Analyze and evaluate work methods, operational procedures, and equipment to identify areas for improvement * Make recommendations for improvement to enhance the effectiveness of the operation * Ensure station is equipped with supplies to support the operation * Maintain fuel information logs * Perform routine and non-routine administrative tasks * Maintain liaison with internal and external contacts to confer on established policies and procedures * Order and inventory commissary supplies * Provide proper training resources for front-line agents and ramp agents * Resolve customer complaints and questions, especially during irregular operations * Oversee baggage service office * Audit training records, station manuals, station supplies, and station equipment * Establish working relationships with airport authorities, station service providers, regional directors, Station Leaders, and the training department * Promote a teamwork environment * Ensure direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities * Model Allegiant's customer service standards in personal actions and when providing leadership direction **Essential Qualifications** * Combination of education and experience will be considered * Must be authorized to work in the US as defined by the Immigration Act of 1986 * Must pass a Criminal Background Check * High School Diploma or equivalent * Minimum one (1) year experience in CSA/GOA/Supervisor role * Valid and unexpired Driver's License **Preferred Qualifications** * MS Word, Excel, and PowerPoint skills * Experience in a customer-facing role * Leadership experience in a fast-paced environment * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a confined area and crawl in and out of small spaces for extended periods of time **Physical Requirements** * Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment * Required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. * May be required to work various shifts/days in a 24-hour situation * Regular attendance is a requirement of the role * Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations * Ability to work in a confined area and crawl in and out of small spaces for extended periods of time * Ability to wear personal protective gear * Some travel may be a requirement of the role **Benefits** * Full-time benefits include: + Profit Sharing + Medical/Dental/Vision/Life/Disability Insurance + Medical Travel Reimbursement + Legal, Identity, and Pet Insurance + 401K with an employer match + Employee Stock Purchase Plan + Employee Assistance Program + Tuition Reimbursement + Flight Benefits + Paid vacation, holidays, and sick time * Part-time benefits include: + Profit Sharing + Medical Travel Reimbursement + Legal, Identity, and Pet Insurance + 401K with an employer match + Employee Stock Purchase Plan + Employee Assistance Program + Tuition Reimbursement + Flight Benefits + Sick time **Why Join blithequark?** * We're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team * We offer a comprehensive benefits package and competitive compensation * We're committed to employee development and provide opportunities for growth and advancement * We're a leader in the travel industry, and you'll have the opportunity to work with a talented team of professionals * We're an equal opportunity employer and welcome individuals from diverse backgrounds and experiences to apply **How to Apply** If you're a motivated and experienced leader with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes individuals from diverse backgrounds and experiences to apply. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.