**Experienced Full Stack Customer Success Manager – Regulatory and Compliance Solutions**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a dynamic team at the forefront of global markets, where innovative software and service solutions empower financial reporting and capital markets transactions. As a values-driven organization, blithequark empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder, and Employee Satisfaction. We're proud to be recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES(R) for three consecutive years and a Built In Best Places to Work for six years. **Join Our Team and Thrive** At blithequark, we're committed to our employees' total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to blithequark – because being YOU thrives here. **About the Role** We're seeking a proactive and strategic Senior Customer Success Manager to serve as a trusted advisor for our clients, leading them through the post-sales life cycle of adoption, optimization, and growth across our portfolio of regulatory and compliance solutions. As a key member of our team, you'll partner with Sales, Product, Services, and Support teams to drive adoption and build relationships that add value and increase customer satisfaction. **Responsibilities** * Own the post-sale client relationship and serve as a trusted advisor for assigned accounts * Collaborate with Sales, Services, and Support to drive adoption, identify growth opportunities, and ensure alignment on customer strategy * Monitor customer health metrics and proactively address issues, risks, or opportunities * Lead and quarterly business reviews (QBRs), feedback loops, and manage escalation paths for high-value accounts * Advocate for the voice of the customer internally, contributing to product feedback and process improvement * Use technological solutions (CRM, CSPs like Salesforce, Gainsight, etc.) to identify contacts, document activities, and track any issues or insights you uncover * Ability to travel for customer-facing meetings or internal events (~10-20%) **Qualifications** * 5+ years of experience in Customer Success, Account Management, or related client-facing role * Proven ability to manage complex customer relationships and communicate with senior stakeholders * Strong change management, project management, and organizational skills * Effective, clear, and concise verbal and written communication skills as well as strong presentation skills * Ability to adapt and change with the needs of the organization and business * Experience working in SaaS, FinTech, RegTech, or with Enterprise B2B software **Preferred Qualifications** * Proficient using CRM and CS platforms (e.g. Salesforce, Gainsight, or similar) * Results-driven, self-motivated, and able to work independently * US East Coast (e.g. New York or Boston) based * Familiarity with SEC filings, financial reporting, or regulatory technology solutions * Experience working with legal, finance, or investor relations teams **Why Join blithequark?** * Competitive compensation and comprehensive benefits package * Flexible workplace and remote work options * Opportunities for professional growth and development * Collaborative and dynamic team environment * Recognition as one of AMERICA'S MOST LOVED WORKPLACES(R) and a Built In Best Places to Work **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Accommodations** If you require accommodations during the application or interview process, please contact us at [email protected]. **Protecting Your Identity** At blithequark, protecting your identity is a top priority. Please be aware of scammers impersonating blithequark recruiters. blithequark recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected]. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status).