Experienced Customer Support Specialist – Delivering Legendary Service and Driving Business Growth at blithequark

Introduction to blithequark Imagine being part of a dynamic team that prioritizes customer satisfaction and strives for excellence in every interaction. At blithequark, we're dedicated to providing top-notch service that exceeds our customers' expectations. As a leader in our industry, we're committed to fostering a culture of growth, learning, and collaboration. Our California branch, located at 4810 South Hellman Avenue, Ontario, CA 91762, is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. About the Role As a Customer Support Specialist at blithequark, you'll play a vital role in delivering legendary service to our customers. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. Your excellent problem-solving, listening, and communication skills will enable you to build strong relationships with customers over phone, email, and chat. If you're passionate about providing exceptional customer service and are eager to learn and grow with our company, we encourage you to apply. Key Responsibilities Process customer orders, make product recommendations, and handle account inquiries using world-class technology Be a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently Build business relationships with customers over phone, email, and chat Understand customer needs and recommend blithequark's best solutions Help customers navigate blithequark's website and online ordering Essential Qualifications To be successful in this role, you'll need: A high school diploma or equivalent; a Bachelor's degree is preferred Excellent problem-solving, listening, and communication skills Prior customer service experience is a plus, but we're willing to train the right candidate Preferred Qualifications While not required, the following qualifications are highly desirable: Previous experience in a customer-facing role, preferably in a fast-paced environment Strong technical skills, including proficiency in Microsoft Office and CRM software Ability to work in a team environment and collaborate with colleagues to achieve common goals Skills and Competencies To excel in this role, you'll need to possess: Excellent communication skills, both written and verbal Strong problem-solving skills, with the ability to think critically and outside the box Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Strong customer service skills, with a focus on delivering exceptional service and building strong relationships with customers Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to: In-depth training to help you sharpen your communication and problem-solving skills One-on-one peer mentoring to support your professional development Opportunities for advancement, with a clear path for career growth and progression Work Environment and Company Culture Our California branch is located in a modern, clean, and well-maintained facility, with a first-class fitness center and nearby walking path. We prioritize our employees' well-being and offer a range of perks, including: Complete health insurance coverage and a 401(k) with 6% employer match that starts day one Multiple bonus programs to recognize and reward your hard work and contributions Paid holidays and generous paid time off to help you maintain a healthy work-life balance Tuition Assistance Program to support your ongoing education and professional development Compensation, Perks, and Benefits We offer a competitive hourly rate of $24-$28 per hour, with a $2 Shift Differential for evening shifts. Our comprehensive benefits package includes: Complete health insurance coverage 401(k) with 6% employer match Multiple bonus programs Paid holidays and generous paid time off Tuition Assistance Program Conclusion If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for our Customer Support Specialist position. At blithequark, we're committed to helping our employees grow and develop in their careers, and we offer a range of perks and benefits to support your well-being and success. Join our team and become part of a dynamic and supportive community that prioritizes customer satisfaction and excellence in every interaction.