**Experienced Customer Service Associate – Swedish Language Support for blithequark**

Are you a highly motivated and customer-focused individual with excellent communication skills in Swedish and basic English proficiency? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our award-winning Customer Service team at blithequark as a Customer Service Associate. In this exciting role, you will be the first point of contact for our customers based in Sweden, providing exceptional support and resolving queries through phone, chat, and email. **About blithequark** At blithequark, we are committed to being Earth's most customer-centric company. Our Customer Service team is a key part of achieving this goal, and we approach things differently here. We don't ask our Customer Service Associates to read from a script or learn dialogue by heart. Instead, we provide them with the training they need to problem-solve for our customers. Our team members bring their unique personalities to every customer conversation, delivering the exceptional support experience our customers love. **Key Responsibilities** As a Customer Service Associate at blithequark, you will have a clear purpose: to prevent issues, solve queries, and delight our customers. Your key responsibilities will include: * Answering customer requests through phone, chat, and/or email, including order and product questions, payment matters, and website guidance * Using a variety of tools to navigate, research, and review solutions, and communicate effectively with customers * Providing exceptional support and resolving queries in a timely and professional manner * Working variable hours to match when customers need us most, including late evening and day shifts * Maintaining a quiet, distraction-free workspace and adhering to technical requirements, including a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection **What We Offer** At blithequark, we offer a range of benefits and opportunities to support your career growth and well-being. These include: * A 12-month fixed-term contract with a view to extend, working 40 hours per week * A competitive hourly rate of €15.50, plus up to €800 relocation allowance (for overseas applicants only) * Salary increase after 6 months tenure * Life insurance * Internet allowance * Disney employee discount * Lifestyle benefits and retail discounts through our Disney Extras program * Expert training and ongoing opportunities to learn more and develop your skills **Essential Qualifications** To be successful in this role, you will need: * Minimum age: 18 years old * The right to work in The Netherlands * Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English * Experience working with a computer * The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm * Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required) * Initial four weeks availability for full-time training (paid) **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Hard-working, articulate, and detail-oriented * Friendly and customer-focused in every situation * Ability to learn quickly and embrace change * Comfortable multi-tasking in a high-energy environment **Work Environment and Culture** At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team members are encouraged to bring their unique personalities to work every day, and we foster a culture of collaboration, innovation, and continuous learning. As a Customer Service Associate, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences. **Career Growth Opportunities** We believe in investing in our team members and providing opportunities for career growth and development. As a Customer Service Associate, you will have access to expert training and ongoing opportunities to learn more and develop your skills. Our team members have the opportunity to progress to more senior roles within the company, including leadership positions and specialized roles. **How to Apply** If you are a highly motivated and customer-focused individual with excellent communication skills in Swedish and basic English proficiency, we invite you to apply for this exciting opportunity. Please click on the link below to start the application process, which will take approximately 1-2 hours to complete. You will have the option to save your application between each stage of the application process and return to it if necessary. **Note:** We strongly advise you to complete the application process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. If successful, we will contact you about next steps.