Experienced Customer Experience Agent – Overnight Shift for a Dynamic E-commerce Platform at blithequark

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join blithequark, the largest livestream shopping platform in North America and Europe, as an Experienced Customer Experience Agent for our overnight shift. **About blithequark** blithequark is revolutionizing the e-commerce industry by blending community, shopping, and entertainment into a unique and engaging experience for our users. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces – together. Our platform offers a wide range of products, from fashion and beauty to electronics and rare collectibles, making us the go-to destination for customers looking for a seamless and enjoyable shopping experience. **The Role** As an Experienced Customer Experience Agent, you will be part of our Customer Experience team, responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. **Key Responsibilities:** * Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users * Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner * Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users * Work with other departments to troubleshoot, research, and resolve open questions * Seek out opportunities to eliminate repeat contacts and improve the overall customer experience **You** We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. **Requirements:** * Open to working an overnight shift from 8pm-5am PST * 2+ years of Support experience handling email and/or chat services * Weekend availability required * Understanding of E-commerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * Obsession with customers and being customer-first * Proactive problem-solver and process-improver * Knowledge of Collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.** **Benefits** * Health Insurance options including Medical, Dental, Vision * Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet * Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join blithequark's team.