**Experienced Customer Chat Writing Coordinator – Publishing Focus**

Join blithequark, a dynamic digital brand, as we expand our customer success team and seek talented individuals to support customers through live chat and email. As a remote Customer Chat Writing Coordinator, you will play a vital role in delivering exceptional customer experiences, leveraging your writing skills to craft clear, concise responses that resolve customer inquiries efficiently. **About blithequark** blithequark is a forward-thinking company that values innovation, creativity, and customer satisfaction. Our mission is to provide top-notch digital solutions that empower individuals and businesses to thrive in the ever-evolving digital landscape. As a key member of our customer success team, you will be part of a collaborative, supportive environment that fosters growth, learning, and success. **Responsibilities** As a Customer Chat Writing Coordinator, your primary responsibilities will include: * Responding to incoming customer inquiries via live chat and email systems, utilizing saved templates and step-by-step workflows to ensure fast, consistent service * Helping users reset passwords, manage subscriptions, and navigate account settings, providing clear, concise guidance to resolve customer issues efficiently * Escalating complicated cases to higher-tier support when necessary, ensuring seamless handoffs and maintaining a high level of customer satisfaction * Accurately summarizing each conversation and applying relevant ticket tags to facilitate efficient issue resolution * Maintaining a supportive, professional tone with every message, reflecting blithequark's commitment to exceptional customer experiences **Why You'll Want This Job** * You're seeking a beginner-friendly remote customer care position with no prior experience required * You want to work with a legitimate company that values customer satisfaction and employee growth * You prefer typing-based work over talking on the phone, and enjoy the flexibility of working from home * You're eager to build real work-from-home skills and contribute to a dynamic, supportive team **Requirements** To succeed in this role, you'll need: * A laptop or desktop with Google Chrome installed * Reliable internet (minimum 10 Mbps) * A typing speed of 45 WPM or better * Clear written English and strong reading comprehension * Ability to follow guidelines and multitask calmly **Pay & Scheduling Details** * Starting pay: $25/hour * Earn up to $30–$35/hour after 30 successful shifts and strong QA scores * Choose your own schedule weekly: morning, afternoon, evening, and weekend shifts available * Work 15–40 hours per week based on your availability **Training Timeline** * 2 hours of self-paced onboarding videos to introduce you to blithequark's systems and processes * 3 simulated chats/emails with coaching feedback to ensure you're comfortable with our workflows * First shift monitored by QA support to provide guidance and feedback * Start working within 3–5 business days after acceptance **Example Work Session** Imagine working a 7 PM–11 PM shift, responding to customer inquiries with ease. A user needs help applying a discount – you paste the link and walk them through it. Another user can't find their login email – you resend it from the admin panel. Another needs help switching plans – you guide them through with a script. Calm, structured work – all handled in writing. **Real Agent Feedback** * "I didn't have any customer service experience, but they trained me well. Now I work 25 hours a week completely on my own schedule." – Aria V., New York, NY * "This was my first remote job. It's real, it's calm, and it pays weekly. Zero phone stress." – Miguel F., Mexico City, MX **FAQs** * Is prior customer service experience required? No. This role is beginner-friendly with full training included. * Will I need to make calls or use a headset? No. All support is chat and email only. * Is the schedule flexible? Yes. You choose your own shifts every week. **Apply Now – Start Your Remote Career Today** Ready to join blithequark's dynamic customer success team? Real pay, full support, no calls – just genuine remote work that fits your life.