**Experienced Advanced Customer Engineer – Critical Account Program and Premium Services Portfolio**
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark as an Advanced Customer Engineer. In this critical role, you will work closely with our largest and most important customers, providing expert technical support and guidance to ensure their success with our products and services. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. We are proud to be a diverse and inclusive organization that values creativity, collaboration, and continuous learning. **Job Summary** As an Advanced Customer Engineer at blithequark, you will be part of our Critical Account Program and Premium Services Portfolio team. Your primary responsibility will be to work with our most valued customers, providing expert technical support, guidance, and solutions to ensure their success with our products and services. You will be the face of blithequark, building strong relationships with customer engineers and executives, and driving customer satisfaction through exceptional service delivery. **Key Responsibilities** * Provide expert technical support and guidance to Critical Account Program and Premium Services Portfolio customers, ensuring their success with blithequark products and services. * Collaborate with customer engineers and executives to understand their technical requirements and provide tailored solutions to meet their needs. * Develop and maintain strong relationships with customers, building trust and credibility through exceptional service delivery and technical expertise. * Troubleshoot complex technical issues, working closely with internal teams to resolve issues efficiently and effectively. * Stay up-to-date with the latest technologies and product developments, applying this knowledge to provide innovative solutions to customers. * Work closely with internal stakeholders to identify and address customer pain points, driving continuous improvement and service excellence. * Develop and deliver training programs to customers and internal teams, sharing technical expertise and best practices. * Collaborate with cross-functional teams to develop and implement customer-centric solutions and services. **Requirements** * Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience. * Typically, 10+ years' experience in a customer-facing technical role, with a strong history of troubleshooting and problem-solving. * Excellent analytical and problem-solving skills, with the ability to think critically and creatively. * Strong written and verbal communication skills, with the ability to effectively communicate technical information to non-technical stakeholders. * Mastery in English and local language, with the ability to build relationships with customers across all levels of their organizations. * Willingness to learn new technologies and be a self-starter when it comes to training and professional development. **Benefits** * **Health & Wellbeing**: We prioritize the health and wellbeing of our employees, offering a comprehensive benefits package that includes medical, dental, and vision coverage, as well as access to wellness programs and employee assistance services. * **Personal & Professional Development**: We believe in investing in our employees' growth and development, offering training programs, mentorship opportunities, and career advancement possibilities. * **Unconditional Inclusion**: We are committed to creating a diverse and inclusive work environment, where everyone feels valued, respected, and empowered to succeed. **What We Offer** * Competitive salary and bonus structure * Comprehensive benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to the latest technologies and product developments * Flexible work arrangements and work-life balance **How to Apply** If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives.