Entry Level - Customer Care Representative

About Us We’re more than an insurance provider — we’re a people-first, growth-driven team dedicated to protecting what matters most for working families. Our mission is clear: deliver peace of mind and long-term security to the communities we serve. Our culture is built on flexibility, purpose, and opportunity. We invest in our people with hands-on training, mentorship, and leadership development so every team member has a real chance to grow. The Opportunity In this role, you’ll be at the heart of the client experience. From answering questions and walking families through benefit options to guiding them through important decisions, you’ll make coverage simple, clear, and stress-free. It’s not just about forms or paperwork — it’s about building meaningful relationships, protecting futures, and making a difference every day. What You’ll Do • Build strong, ongoing relationships with clients after enrollment • Explain benefit details, policy updates, and assist with claims • Break down coverage options in a way that’s easy to understand • Collaborate with team leads to improve onboarding and client service • Serve as the primary point of contact for client questions and support • Take part in professional development and leadership training What We’re Looking For • Strong communication skills and a passion for helping others • Comfortable with technology and virtual collaboration tools • Organized, self-driven, and detail-oriented • Previous customer service or insurance experience is a plus (not required) • Must be legally eligible to work in the U.S. or Canada Perks & Benefits • 100% remote work with flexible scheduling • Weekly pay + performance incentives • Paid training & mentorship designed to help you succeed • Fast-track advancement with leadership opportunities • Supportive, mission-focused team culture where people come first • The chance to make a real impact by helping families protect their futures