CUSTOMER SERVICE AGENT - PT- REMOTE WFH AFTER TRAINING
About the position Responsibilities • Provide service to patients in a professional manner. • Provide excellent, concise communication. • Learn and understand ETM software operation. • Learn and understand billing and account operations. • Answer and document all telephone inquiries. • Research and resolve problems with patients' bills. • Update patients' insurance coverage as needed. • Print courtesy claims and itemized statements. • Rebill accounts after receiving insurance information. • Arrange financial agreements with patients using budget plan as needed. • Perform other duties and assignments as requested. Requirements • High school diploma or equivalent required. • Strong communication skills (oral and written) required. • Ability to speak, listen and type simultaneously. • Understanding and familiarity with Microsoft Windows environment. Nice-to-haves • Bilingual English/Spanish is a plus. • Experience in retail and restaurant service is encouraged. Benefits • Generous Personal Time Off • 8 Paid Holidays per year • Quarterly bonus plans • Business casual dress code • Learning and Development programs • Wellness programs • Health Benefits including Medical with HSA and FSA options, dental, vision, and life insurance • 401K program with discretionary matching funds available • $750.00 sign-on bonus plus quarterly incentives