Community Moderator (Part Time)
Location Remote Employment Type Full time Location Type Remote Department DoubleZero Foundation DoubleZero Foundation is looking for several part-time Community Moderators who will contribute to positive growth of the DoubleZero community. In this role, you will interact with the DoubleZero community via Discord, Slack, and Telegram. You will follow internal guidance on solving user’s technical questions, as well as interact with non-technical users. The position is open in any timezone, with preference for timezones outside of North America. Key Areas of Responsibility • Respond to questions from DoubleZero community members (i.e. Solana validators) clearly and thoughtfully; elevate product issues to the rest of the team when needed. • Being very proactive and collaborative - responding in a positive, timely, accurate and professional manner. • Moderate discussions and enforce community guidelines; remove spam, ban violators, and flag risks. • Understand the user’s perspective by learning about the validator ecosystem and speaking with users 1:1. • Track engagement, sentiment, and report on community health to leadership. Qualifications • Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project. • Proven familiarity with key community platforms, including Telegram, Discord. • Excellent written and verbal communication. • Ability to stay very organized and promptly respond to customer inquiries across multiple channels. • Provide above-and-beyond customer experiences that leave a lasting positive impression. • Comfortable discussing crypto-native topics: wallets, gas fees, Layer 2s, etc. • Ideally, knowledge of Solana and the Solana validator community, including validator economics, business challenges, and technologies. • Strong moderation experience with Discord bots (Carl, MEE6, TicketBot) and Telegram tools Personal Attributes • Deep crypto-native experience: you’ve lived the culture, understand the memes, and know how communities move (DeFi, NFTs, DAOs, wallets, etc.). • Builder’s mindset. You thrive in early-stage environments and enjoy creating scalable systems where none exist. • Mission-driven. You’re energized by DoubleZero’s vision of building a global base layer network for distributed systems. ABOUT DOUBLEZERO DoubleZero is a decentralized, permissionless protocol that revolutionizes network performance for distributed systems like blockchain. The mission is simple: increase bandwidth and reduce latency. DoubleZero increases bandwidth by filtering junk data that currently plagues validators and other network operators. DoubleZero reduces latency by connecting these filters with underutilized private fiber links in the form of a mesh network. By combining these improvements and routing the right data through optimized, low-latency paths, the DoubleZero protocol empowers blockchains and other systems to reach performance levels that are currently impossible. In short, DoubleZero is a new Internet for distributed systems. It is supported by two organizations: DoubleZero Foundation, which drives the adoption, decentralization, security, and advancement of the protocol; and Malbec Labs, which develops the technical components of the protocol itself. We look forward to hearing from you.