Client Care Coordinator (PART-TIME, Work From Home must reside in the Tampa, FL area)

Overview: Bring your customer service skills to a team that values connection, integrity, and positive energy! Imagine a customer service role where you can truly make a difference and feel a renewed sense of purpose every day. At Eagle's Wings Air (EWA), we can offer that and more. • Part-time (27.5 hours p week) • Work From Home (must reside in the Tampa, FL area) • Generous insurance package available • 401(k) with company match SCHEDULES AVAILABLE (Eastern Time - ET): • SCHEDULE #1: Tuesday-Saturday: 8:00 a.m. - 1:30 p.m. ET • SCHEDULE #2: Monday-Friday: 3:30 p.m. - 9:00 p.m. ET As a compassionate and dedicated customer service professional with Eagle’s Wings Air (EWA), we are honored to assist our funeral service partners in the most heartfelt moments of their client’s lives. We passionately ensure that the journey of their loved ones are handled with the utmost care, dignity, and respect—bridging the distance so families can gather in remembrance and celebration. Responsibilities: • Interact with clients via voice, email, and chat channels • Passion to find the right logistics solution for the client or the path to resolution on the first call • Follow-up with customer inquiries by taking specific action in a timely manner • Perform data entry into logistics software • Appropriately communicate with upset clients to resolve their inquiries or concerns • Thrive as a team player in a fast-paced, high-energy, change-oriented environment • Participate in on-call rotation (currently once per quarter) • Be an active contributor to a great company culture • Perform other related duties and assignments as required and as assigned Qualifications: • High School Diploma or equivalent • 3+ years of customer service experience, preferably in a contact center • Remote contact center experience strongly preferred • Proficient with use of a computer and Microsoft Office Suite; comfortable learning new software • Strong proficiency in data entry with high accuracy • Understand computations of basic math • Strong geography skills • Enjoy working as part of a team, as well as independently • Strong interpersonal communication skills, with capacity to establish rapport with clients and colleagues • Ability to meet deadlines while ensuring consistency and accuracy in deliverables • Proven experience in empathetic customer issue resolution and problem-solving • Excellent verbal and written communication skills • Highly organized, detail-oriented self-starter with strong problem-solving skills • Commitment to maintaining confidentiality of sensitive and privileged information • Will consider candidate with equivalent combination related experience Work From Home Requirements: • A dedicated, quiet workspace is required • Maintain a professional and distraction-free remote work environment during scheduled hours • High-Speed Internet is required; Proof of Internet speed is required About EWA: Established in 2008, Eagle’s Wings Air (EWA) is the nation’s leading logistics provider of air transportation management services to funeral homes and shipping services. Through a remote, distributed customer service model, EWA leverages proprietary software and our knowledge of airline operations to find the best flight itinerary, secure space on the aircraft, and proactively monitor the status of air transfer from start to finish, delivering time savings and peace of mind to our funeral service clients. To date, EWA has proactively managed more than 325,000+ air transfers of loved ones home for their final celebration of life. We provide Equal Employment Opportunities to all employees and applicants, including veterans and those with disabilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job posting and/or description is not intended to be all-inclusive and the employer has the right to revise the job description at any time with or without notice. Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources at 260-413-4123 (phone) or via email at [email protected]. Work Remotely • Yes Job Type: Part-time Pay: From $15.00 per hour Expected hours: 27.5 per week Benefits: • 401(k) • On-the-job training • Work from home Application Question(s): • Are you currently employed? • What interests you most about our posting for this open position? • What, if any, days or periods of time are you unavailable to work? Work Location: Remote