CERTIFIED MEDICAL ASSISTANT - TELEMEDICINE (Men's Health)

Job Overview AlphaMD, a leading men's health telemedicine company specializing in testosterone replacement therapy (TRT) and men's wellness, is seeking an experienced Certified Medical Assistant to join our remote customer service team. This is a contract position serving patients across the United States.Compensation: $30/hourEmployment Type: Contract (1099)Schedule: Full-time, 8-hour shifts during standard business hours (must be available during mainland U.S. business hours) Location: Fully Remote (must be located in mainland United States) About AlphaMD AlphaMD provides comprehensive telemedicine services focused on men's health, including testosterone replacement therapy (TRT), peptides, and other ancillary medications that support men's wellness and vitality. Our mission is to deliver exceptional patient care through accessible, technology-enabled healthcare solutions. Position Summary This role combines clinical knowledge with customer service excellence. You will serve as a critical link between our patients, medical providers, and pharmacy partners. The ideal candidate has extensive telemedicine experience, deep understanding of men's health and TRT protocols, and the technical aptitude to navigate multiple software platforms efficiently. REQUIRED QUALIFICATIONS (Must meet ALL to be considered) Certification & Experience • ✅ Active Medical Assistant Certification (CMA, RMA, CCMA, or equivalent) - REQUIRED • ✅ Minimum 5 years of telemedicine experience - REQUIRED (candidates with less experience will not be considered) • ✅ Experience with men's health and/or testosterone replacement therapy (TRT) - REQUIRED • ✅ Previous experience placing pharmacy orders - REQUIRED Availability & Location • ✅ Must work standard 8-hour shifts during U.S. business hours (9 AM - 6 PM in any mainland U.S. timezone) • ✅ Must be located in the mainland United States • ✅ Must be available to start work within 2-4 weeks of offer Technical Requirements • ✅ Proficient with Zendesk (ticketing/customer service platform) • ✅ Proficient with Google Workspace (Gmail, Google Docs, Sheets, Calendar) • ✅ Proficient with Slack (team communication) • ✅ Strong general computer skills and ability to learn new software quickly • ✅ Own computer/laptop meeting professional standards (required) • ✅ Reliable high-speed internet connection Core ResponsibilitiesPatient Support & Customer Service • Respond to patient inquiries via Zendesk, email, and phone regarding treatment plans, medications, and account issues • Provide knowledgeable guidance on men's health topics, TRT protocols, dosing schedules, and medication administration • Manage patient subscriptions, billing issues, and payment processing • Deliver exceptional customer service that reflects AlphaMD's commitment to patient care Pharmacy Coordination • Place and manage pharmacy orders for patient prescriptions • Track order status and coordinate with pharmacy partners to resolve issues • Ensure accurate medication fulfillment and timely delivery Administrative & Technical Tasks • Document all patient interactions accurately in our systems • Manage patient records and ensure HIPAA compliance • Collaborate with medical providers on patient care coordination • Work with technical support team to identify and communicate customer experience improvements • Participate in process improvement initiatives Preferred Qualifications (Nice to Have) • Experience with electronic health records (EHR) systems • Previous experience in men's health clinics or hormone therapy practices • Bilingual (English/Spanish) • Experience with subscription-based healthcare models • Background in direct-to-consumer telemedicine What Makes This Position Unique • Specialized focus: Deep dive into men's health and TRT - become an expert in this growing field • Remote flexibility: Work from anywhere in the mainland U.S. • Autonomy: Manage your own workflow and decision-making • Impact: Directly improve men's lives through accessible healthcare • Growth: Be part of a growing telemedicine company Compensation & Benefits • Pay Rate: $30/hour • Contract Position: 1099 independent contractor • No benefits package currently offered • Equipment: Must provide your own computer/laptop and have reliable internet Important Notice to ApplicantsPlease read carefully before applying:This position requires all of the following: • Active Medical Assistant certification • Minimum 5 years of telemedicine experience • Knowledge of men's health/TRT • Ability to work U.S. business hours • Technical proficiency with Zendesk, Google Workspace, and Slack • Your own computer equipment If you do not meet ALL required qualifications, please do not apply. We receive a high volume of applications and can only review candidates who meet all requirements. Job Type: Contract Pay: $30.00 per hour Expected hours: 30 – 40 per week Work Location: Remote