Bilingual Spanish - Customer Service Representative (Onsite or Remote)
Bilingual Customer Service Representative (Full-Time) Location: Remote or On-Site – New York City, NY Position Overview • Role: Call Center Customer Service Representative (CSR) • Type: Temp to Perm • Location: Remote or On-Site – New York City, NY • Remote (EST regions only) • Onsite: 30 Broad Street, New York, NY 10004 Training:Paid training provided Pay Rates • Remote: $17/hr • Onsite: $19/hr • Bilingual Differential: +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, Bengali Work Hours • Monday–Friday: 8:00 AM – 8:00 PM EST • Saturday: 10:00 AM – 6:00 PM EST • Some Saturday: work is required • Work shifts: will be 11:30 am – 8 pm, 11 am – 7:30 pm, and 10:30 am – 7 pm Job Responsibilities • Handle inbound calls regarding enrollment services • Educate clients on managed care and assist with health plan selection • Process enrollment/disenrollment forms • Perform mailroom functions as needed Candidate Requirements • Education: High school diploma or equivalent (college degree preferred) ∙Experience: • 2+ years in customer service or human services • Typing speed: Minimum 35 WPM ∙Skills: • Strong communication and multitasking • Computer proficiency (dual-screen setup, fast typing) • Reliability and punctuality • Positive, team-oriented attitude Remote Work Requirements • OS: Windows 10 or MacOS Catalina (10.15) or newer • Headset: USB wired headset with mic and noise suppression (no Bluetooth) • Internet: • 25 Mbps download (single user) / 50 Mbps (shared) • 5 Mbps upload (10 Mbps preferred) • No mobile hotspots Remote About the Company: Tap Growth ai