Apple Support College Program At Home Advisor - North Carolina State University
About the position Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Utilize documented troubleshooting flows to resolve customer issues effectively. • Listen to customer concerns and provide step-by-step solutions with patience. • Maintain a high standard of customer service and satisfaction. • Participate in ongoing training and development to enhance skills and knowledge. Requirements • Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Availability for nine weeks of part-time paid training totaling 24 hours a week. • Ability to work 20 hours weekly post-training, with flexibility based on business needs. • Minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment and background check. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Competitive pay • Eligibility to participate in the company stock plan • Time off • Employee discount • Resources for ongoing growth and career development